Shipping Policy

Available delivery methods and charges are calculated from the delivery province, the current order subtotal, and the shipping configuration shown at checkout.

Delivery estimates begin after payment and any required personalization review. Estimates are not guaranteed delivery dates and may be affected by production time, carrier delays, public holidays, severe weather, address problems, or events outside Velvear's reasonable control.

The customer must provide a complete and accurate address, phone number, postal code, and recipient name. Additional charges caused by an incorrect address, refused delivery, or repeated delivery failure may be payable by the customer where legally permitted.

Tracking information is shown in the customer account when available. Risk and ownership transfer according to applicable law and the confirmed delivery arrangement.

Contact customer care promptly if tracking shows an unexpected delay, damage, or delivery problem.