Policy version 1.0
Policies and business information
Review Velvear's current customer policies together with the operational settings used by checkout, payment, delivery, warranty support, tax, invoices, personalization, and customer care.
Effective 2026-08-05Current delivery settings
- Standard delivery — Indonesia; free; estimate: Delivery timing will be confirmed..
Current payment settings
Payment is treated as received only after Velvear's server-side payment workflow records the required confirmation. Private payment-provider credentials and sensitive transfer details are never published on this page.
14-Day Product Warranty
If a manufacturing or workmanship issue appears within 14 days of delivery, contact customer care to request a warranty assessment and return instructions.
Tax and commercial invoices
Velvear is not currently adding a separate checkout tax amount through the store tax setting.
Each completed checkout receives an immutable commercial invoice record. A commercial invoice is not described as a statutory tax invoice unless Velvear's published business and tax configuration supports that status.
Business and policy contact
Velvear
Jakarta, Indonesia
For questions or support, visit our Contact Us page.